Introduction
At Health Hub Pharmacy, we value our customers and want you to be satisfied with your purchase. This policy outlines the conditions under which refunds and returns are accepted.

1. Eligibility for Returns

• Products must be returned within 7 days of purchase.
• Items must be unopened, unused, and in their original packaging.
• For hygiene and safety reasons, certain items such as medications, supplements, or personal care products cannot be returned once opened.

2. Refund Process

• To request a refund, please contact our customer support team via email or phone.
• Proof of purchase (receipt or order confirmation) is required.
• Once approved, refunds will be processed within 7–14 business days to your original payment method.

3. Exchanges

• If the product is defective or damaged upon delivery, we will gladly exchange it at no additional cost.
• Customers must report damaged or incorrect items within 48 hours of delivery.

4. Non-Refundable Items

• Prescription medications (unless delivered incorrectly or damaged).
• Opened personal care and hygiene products.
• Gift cards and promotional items.

5. Contact Us
For all refund and return requests, please contact:
📧 Email: info@healthhubpharmacy.co.bw
📞 Phone: (+267) 3118 038 | 73950 357 | 2974114