Health Hub Pharmacy Privacy Policy

THIS PRIVACY POLICY APPLIES TO HOW WE COLLECT, PROCESS AND PROTECT YOUR PERSONAL INFORMATION.
PLEASE READ THIS PRIVACY POLICY CAREFULLY.

1. Introduction and Authority

Health Hub Pharmacy is a healthcare and wellness retailer operating in Botswana (“Health Hub Pharmacy” or “we” or “us” or “our”).

We are the Responsible Party over Personal Information which may relate to you. This may include your healthcare information (given the type of business we operate) as well as other information about you as a customer of Health Hub Pharmacy.

We understand the importance of this information and are committed to processing Personal Information in a way that is lawful, reasonable, and relevant to our business activities.

This Privacy Policy sets out how we treat your Personal Information whether provided by you directly or collected by us when you use our services, including our website.

2. Personal Information That Is Processed by Health Hub Pharmacy

We may collect, store and process different types of Personal Information, including:

  • Identity Information: name, date of birth, gender, national ID number, or passport number.
  • Contact Information: billing and delivery addresses, e-mail addresses, phone numbers.
  • Healthcare Information: prescriptions, dispensing history, and other information required to comply with pharmacy regulations.
  • Financial Information: payment details and insurance information where applicable.
  • Transaction Information: details of products purchased and payments received.
  • Technical Information: IP address, browser type, device information, and usage data when you visit our website.
  • Marketing Preferences: your choices about receiving promotional communication.

3. How We Collect Your Personal Information

We collect information in three main ways:

  • Directly from you: when you purchase products, submit prescriptions, register on our website, contact us, or request delivery.
  • Automatically: through your device when using our website (cookies, server logs, analytics tools).
  • From third parties: such as healthcare providers or insurers, where necessary to deliver services.

4. How We Use Your Personal Information

We use your Personal Information to:

  • Provide pharmacy services and products you request.
  • Fulfil regulatory and legal obligations in Botswana.
  • Process payments, deliveries, and returns.
  • Improve our website and services.
  • Communicate with you, including customer support.
  • Provide you with marketing communication (only with your consent).
  • Prevent and detect fraud or security risks.

5. Compulsory Personal Information

Where certain information is required by law or to provide our services, failure to provide it may mean we cannot deliver the service or complete the transaction.

6. Sharing of Your Personal Information

We will not sell your Personal Information. We may share it only in these cases:

  • With our employees and service providers where necessary to deliver services.
  • With regulatory authorities if legally required.
  • To protect our rights, property, or safety, and that of our customers.

7. Storage and Transfer of Personal Information

Your Personal Information is stored securely in Botswana or on servers operated by trusted service providers. If data is transferred outside Botswana, we will ensure it is protected in line with applicable laws.

8. Security

We take reasonable technical and organisational measures to secure your Personal Information against loss, misuse, unauthorised access, or disclosure.

9. Retention of Personal Information

We retain Personal Information only as long as required by law or for the purposes described in this policy.

10. Maintenance of Personal Information

We strive to keep your information accurate and up to date. You may contact us at any time to correct or update your information.

11. Your Rights

Under Botswana’s data protection principles, you may:

  • Request access to your Personal Information.
  • Request correction of inaccurate data.
  • Request deletion of your data where lawful.
  • Object to the processing of your Personal Information.
  • Withdraw consent for marketing at any time.

12. Children

We may process Personal Information relating to children only where necessary (e.g., filling a prescription) and only with the consent of a parent or guardian.

13. Direct Marketing

We will send marketing communication only where you have consented. You can opt out at any time by contacting us.

14. Third-Party Sites

Our website may contain links to other websites. We are not responsible for the privacy practices of those sites. Please review their privacy policies.

15. Governing Law

This Privacy Policy is governed by the laws of Botswana.

16. Queries and Contact Details

If you have any questions about this Privacy Policy or how we process your Personal Information, please contact us at:

📧 Email: info@healthhubpharmacy.co.bw
📞 Phone: (+267) 3118 038 | 73950 357 | 2974114
📍 Address: Plot 12583 Nyerere Drive partial, Middle Star Complex, inside Diagnofirm Building